Terms and Conditions

Version: August 2026

§ 1 Scope

(1) These Terms and Conditions apply to all contracts concluded via the online shop Sakura Syndrome between the seller

Ing. David Martin Fromm
trading under the business name Sakura Syndrome
Zanglweg 2
8502 Lannach
Austria
E-mail: office@sakura-syndrome.com
Website: https://www.sakura-syndrome.com

and its customers.

(2) These Terms apply to both consumers and business customers, unless individual provisions expressly apply to only one of these groups.

(3) A consumer within the meaning of these Terms is any person who concludes a legal transaction that is not part of the operation of their business.

(4) A business customer within the meaning of these Terms is any person who operates a business and concludes the legal transaction as part of the operation of that business.

(5) Deviating or supplementary terms of the customer apply only if their application has been expressly agreed.

§ 2 Subject Matter and Print-on-Demand

(1) Sakura Syndrome offers in particular clothing, accessories and other goods, which are predominantly manufactured using a print-on-demand process.

As a rule, products are only produced after an order has been received.

(2) External production, fulfilment and shipping service providers may be used for manufacture, processing and delivery. Even in such cases, the seller remains the customer's sole contractual partner.

(3) For personalisable products, manufacture is based on the personalisation details provided or confirmed by the customer during the ordering process.

(4) The presentation of products in the online shop does not, as a rule, constitute a legally binding offer to conclude a purchase contract, but rather an invitation to the customer to place an order.

§ 3 Conclusion of Contract

(1) The customer may select the desired products, configure or personalise them where applicable, and add them to the shopping cart.

(2) By completing the ordering process and clicking the correspondingly labelled button, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

(3) After placing the order, the customer will generally receive an automated order or acknowledgement e-mail.

If this e-mail expressly contains acceptance of the order, the contract is concluded upon receipt of that confirmation.

If it merely confirms receipt of the order, it does not yet constitute acceptance of the contract.

(4) If the contract is not already accepted with the first confirmation, it is concluded by a subsequent express acceptance of the order or, at the latest, upon the shipping confirmation.

(5) As long as no contract has been concluded, the seller may reject an order for objectively justified reasons, in particular if a product cannot be manufactured or delivered, if there is an obvious technical error, or if there are concrete indications of an abusive order.

Statutory rights in the event of errors or other disruptions after a contract has already been concluded remain unaffected.

§ 4 Ordering Process, Correction of Entries, Contract Language and Contract Text

(1) The ordering process includes in particular the selection of products, adding them to the shopping cart, entering the required customer and delivery details, selecting the available shipping and payment method, and the final review and submission of the order.

(2) Before submitting the binding order, the customer can review and correct their entries and the selected products using the functions provided during the ordering process.

(3) The contract languages are German and English.

(4) Order data is stored by the seller within the statutory and operationally required retention periods.

After submitting the order, the customer receives a confirmation at the e-mail address they provided.

(5) If the customer uses a customer account, information about their orders may be viewed there, depending on the shop functionality provided.

(6) The current version of these Terms is available on the website and can be saved and printed by the customer using the standard functions of their browser.

The version of the Terms validly incorporated at the time the contract was concluded is decisive for that contract.

§ 5 Prices, Shipping Costs and Payment

(1) Prices are stated in the currency displayed or selected in the online shop.

(2) Prices displayed to consumers are total prices including any statutory taxes, where applicable.

Shipping costs may apply in addition.

(3) The shipping costs applicable to the respective order are displayed to the customer at checkout before the binding order is submitted.

The total price payable, including the shipping costs applicable to the order, is displayed before the order is completed.

(4) Depending on the delivery country and availability, the following payment methods may be offered:

• Shopify Payments,

• credit card,

• PayPal,

• Klarna.

The payment methods available for a specific order are shown at checkout.

(5) Payment processing may be carried out via external payment service providers. The terms of the respective payment service provider may additionally apply to the use of that payment service.

(6) The timing and manner of the charge or the due date depend on the selected payment method and the conditions displayed at checkout.

§ 6 Manufacture, Shipping and Delivery

(1) Our products are predominantly manufactured using a print-on-demand process and may be produced and shipped by external production and fulfilment partners.

(2) The delivery time applicable to the respective order is stated with the product or, at the latest, before the binding order is submitted.

The stated delivery time takes into account manufacture using the print-on-demand process as well as subsequent shipping.

(3) The production location and shipping service provider may vary depending on the product, delivery country, production capacity and availability.

(4) Should an unforeseeable delay occur after the contract has been concluded, the customer will be informed as soon as the seller becomes aware of the delay.

The customer's statutory rights in the event of a delay in delivery remain unaffected.

(5) For orders containing several items, the products may be shipped in several partial deliveries, in particular if they are manufactured at different production locations.

Partial deliveries are only made where they are reasonable for the customer.

Partial deliveries initiated by the seller do not result in additional shipping costs for the customer.

(6) For deliveries to countries outside the European Union, additional customs duties, import taxes, import charges or other official fees may apply.

Such additional charges are to be borne by the customer, unless they are already collected at checkout or expressly assumed by the seller.

The specific amount and collection of such charges are governed by the provisions of the respective delivery country.

§ 7 Retention of Title

The delivered goods remain the property of the seller until the purchase price has been paid in full.

§ 8 Right of Cancellation / Right of Withdrawal

(1) Consumers generally have a statutory right of cancellation or withdrawal in the case of distance contracts.

Details on the conditions, deadlines, exercise and consequences of withdrawal can be found in the separate withdrawal policy provided on our website, together with the model withdrawal form made available there.

(2) In particular, the statutory right of withdrawal does not apply to contracts for the supply of goods that

• are made to the customer's specifications, or

• are clearly tailored to the personal needs of the consumer.

(3) This applies in particular to products that are personalised or specially designed according to the customer's individual instructions, for example products bearing an individually requested name, text, motif or comparable personal design.

(4) The mere production of a product regularly offered in the online shop using a print-on-demand process does not exclude the statutory right of withdrawal.

Accordingly, the statutory right of withdrawal generally applies to consumers for non-personalised standard products.

§ 9 Warranty, Guarantee and Complaints

(1) The statutory warranty provisions apply.

For purchase contracts with consumers, the provisions of the Austrian Consumer Warranty Act (Verbrauchergewährleistungsgesetz, VGG) apply in particular.

(2) A voluntary guarantee going beyond the statutory warranty exists only if such a guarantee is expressly promised for the respective product.

Statutory warranty rights are not restricted by any guarantee that may be granted.

(3) Customers are asked to report recognisable product defects, printing errors, damage or transport damage as promptly as possible after receiving the goods to

office@sakura-syndrome.com

.

To allow the fastest possible processing, it can be helpful to state the order number and to provide meaningful photos of the defect.

The exercise of consumers' statutory warranty rights depends neither on an immediate report nor on the submission of photos.

(4) To allow a complaint to be processed as quickly and correctly as possible, we ask that you contact us before returning goods.

However, the seller's prior consent is not a prerequisite for exercising statutory warranty rights.

(5) For business customers, the statutory obligations to examine goods and give notice of defects pursuant to §§ 377 et seq. of the Austrian Commercial Code (UGB) additionally apply, insofar as these are applicable to the respective transaction.

§ 10 Liability

The statutory liability provisions apply.

Mandatory statutory liability provisions, in particular under product liability law, as well as mandatory consumer rights, remain unaffected.

§ 11 Customer's Duties to Cooperate and Information Provided

(1) The customer is obliged to provide correct and complete information when placing an order, in particular with regard to the delivery address.

If an order cannot be delivered due to an incorrect or incomplete delivery address culpably provided by the customer, and costs for re-shipping arise as a result, the additional shipping costs actually incurred may be charged to the customer.

(2) For personalised products, the customer is responsible for checking the accuracy of the personalisation details they have entered or confirmed before completing the order.

If the product is manufactured in accordance with the details provided by the customer, errors resulting solely from incorrect customer input do not, as a rule, constitute a defect in the seller's performance.

Statutory warranty rights remain unaffected if the delivered goods deviate from the details correctly provided by the customer or from the agreed quality.

§ 12 Data Protection

Information on the processing of personal data can be found in our separate privacy policy at:

https://www.sakura-syndrome.com/policies/privacy-policy

The privacy policy serves to provide information about the processing of personal data and does not form part of these Terms.

§ 13 Applicable Law and Place of Jurisdiction

(1) Austrian law applies to contracts with the seller, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the law of the country in which they have their habitual residence, where those provisions would apply in the absence of the choice of law.

(3) For consumers, the statutory places of jurisdiction apply.

(4) For disputes arising from contracts with business customers, the exclusive jurisdiction of the competent court at the seller's registered office is agreed, insofar as this is legally permissible.

§ 14 Final Provisions

(1) Should individual provisions of these Terms be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected, insofar as this is legally permissible.

(2) The version of these Terms validly incorporated at the time the respective contract was concluded is decisive for that contract.

Version: August 2026