Datenschutzerklärung
We appreciate your interest in our online shop. Protecting your personal data is very important to us. Below, we inform you about which personal data we process when you use our website and online shop.
1. Controller
The controller responsible for data processing on this website is:
David Fromm
Sakura Syndrome
Zanglweg 2
8502 Lannach
Austria
E-mail: office@sakura-syndrome.com
Website: https://www.sakura-syndrome.com
2. General Information on the Processing of Personal Data
We process personal data exclusively within the framework of the applicable legal provisions.
Personal data means any information relating to an identified or identifiable natural person.
Processing takes place in particular:
- to provide our website,
- to process orders,
- to communicate with you,
- to fulfill legal obligations,
- to protect legitimate interests,
- and, where applicable, on the basis of your consent.
3. Visiting Our Website
When you access our website, technically necessary data is processed in order to provide the website in a stable, secure, and functional manner.
In particular, the following data may be processed:
- IP address
- date and time of access
- pages accessed
- referrer URL
- browser used and browser version
- operating system
- device information
This processing takes place for the technical provision, stability, and security of the website, as well as for error analysis.
Legal basis: legitimate interest in a secure and functional website.
4. Use of the Online Shop / Order Processing
If you place an order in our online shop, we process the personal data required for contract processing.
In particular, the following data may be processed:
- first and last name
- billing and delivery address
- e-mail address
- order details
- product details
- payment information
- any additional information voluntarily provided
Processing takes place for the implementation of pre-contractual measures and for the performance of the purchase contract.
Legal basis: performance of a contract and implementation of pre-contractual measures.
5. Payment Processing
For the processing of payments, the data required for the respective payment transaction is transmitted to the payment service providers offered at checkout.
Depending on the selected payment method, these may include in particular:
- Shopify Payments
- PayPal
- Klarna
- credit card payment service providers
Only the data required for payment processing is transmitted.
Legal basis: performance of a contract.
6. Production, Fulfillment, and Shipping
Our products are manufactured using a print-on-demand process. For the production and delivery of our products, we use external production and fulfillment service providers. Depending on the product, availability, production location, or delivery country, processing may in particular be carried out via the following providers:
- Printify
- MarketPrint
Only the personal data required for the production and delivery of your order is shared, in particular your name, delivery address, and order details.
Legal basis: performance of a contract.
7. Hosting and Shop Platform via Shopify
Our online shop is operated via the Shopify platform. Shopify provides the technical infrastructure for operating the shop, displaying products, managing the ordering process, and related functions.
As part of these services, Shopify may process personal data insofar as this is necessary for the operation of the shop, technical provision, order processing, and security and system functions.
Further information on data processing by Shopify can be found in Shopify’s privacy policy.
Legal basis: performance of a contract and legitimate interest in the secure and efficient operation of our online shop.
8. Contacting Us
If you contact us by e-mail, we process the data you provide in order to handle your inquiry and any follow-up questions.
In particular, the following data may be processed:
- name
- e-mail address
- content of your message
- any additional data voluntarily provided by you
Legal basis:
- legitimate interest in handling incoming inquiries, or
- implementation of pre-contractual measures, if your inquiry relates to the conclusion of a contract.
9. Customer Account
If our shop offers the option to create a customer account and you use this function, we process the data required for the registration and use of the customer account.
In particular, the following data may be processed:
- name
- e-mail address
- login data
- order history
- saved settings
Legal basis: performance of a contract.
Note: This section is only relevant if the customer account function is actually activated in the shop.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Technically Necessary Cookies
Technically necessary cookies are required to properly provide the website and online shop and to enable essential functions, in particular:
- page navigation
- shopping cart
- checkout
- security
- language settings
- technical system functions
These cookies may be used without separate consent insofar as they are necessary for the operation of the website or for functions expressly requested by the user.
Legal basis: legitimate interest or necessity for providing the website and shop functions.
Analytics, Statistics, and Marketing Technologies
If analytics, statistics, or marketing technologies are used on our website, this is done – where legally required – exclusively on the basis of your prior consent via the cookie banner or consent tool used.
This applies in particular to functions and services such as:
- Google Analytics
- Meta Pixel / Meta Ads
- comparable analytics or marketing services
Such technologies are only used if they are actually activated in the shop and the required consent has been given.
Once such tools are actively used, the following data may in particular be processed:
- IP address
- device and browser information
- usage behavior on the website
- interaction data
- where applicable, pseudonymous identifiers
- information about visited pages, products, or conversions
In this case, processing is carried out for the purposes of reach measurement, statistical analysis, optimization of our offer, and, where applicable, measuring and improving advertising activities.
Legal basis: consent.
11. Newsletter
No newsletter is currently actively operated.
If a newsletter is offered in the future, we will process the data provided during registration – regularly at least your e-mail address – in order to send information about products, offers, news, and content related to Sakura Syndrome.
Registration for the newsletter takes place exclusively on the basis of your consent. You may withdraw any consent already given at any time with effect for the future, in particular via the unsubscribe link in the newsletter or by contacting office@sakura-syndrome.com.
As soon as the newsletter is actively used, this privacy policy will be supplemented as necessary with the specific shipping service providers used and the exact scope of data processing.
Legal basis: consent.
12. Recipients or Categories of Recipients
Personal data is only disclosed to third parties if this is legally permitted or necessary for the performance of a contract.
Recipients may in particular include:
- Shopify as the shop platform
- payment service providers
- Printify or MarketPrint as well as other production and fulfillment service providers
- shipping service providers
- IT and hosting service providers
- tax advisors, authorities, or other bodies where legally required
13. Transfers to Third Countries
In the context of using Shopify, Printify, MarketPrint, payment service providers, or other technical service providers, it may happen that personal data is also transferred to recipients in countries outside the European Economic Area.
Where such transfers take place, we ensure that they only occur within the framework of legal permissibility, in particular on the basis of appropriate safeguards such as standard contractual clauses or other legally provided protection mechanisms.
14. Storage Duration
We store personal data only for as long as necessary for the respective purposes or as long as statutory retention obligations exist.
In particular:
- order and invoice data is stored within the scope of statutory retention periods,
- communication data is stored for as long as necessary to process your inquiry and any follow-up questions,
- data processed on the basis of consent is stored until consent is withdrawn or the purpose no longer applies, unless statutory obligations prevent deletion.
15. Your Rights
Subject to the applicable legal provisions, you have in particular the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to data portability
- right to object to certain processing activities
- right to withdraw any consent given with effect for the future
If you wish to exercise any of these rights, you can contact us at office@sakura-syndrome.com.
16. Right to Lodge a Complaint
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the competent data protection authority.
The competent data protection authority in Austria is in particular:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
17. Data Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unauthorized disclosure, or unlawful alteration.
18. Minors
Our offer is not specifically directed at children. We do not knowingly process personal data of minors without an appropriate legal basis.
19. External Links
Our website may contain links to external websites. We assume no responsibility for the content and data protection practices of external providers.
20. Changes to This Privacy Policy
We reserve the right to amend this privacy policy if necessary, in particular in the event of legal changes or changes to our shop or the services used.
The version published on our website shall apply.